Policies

Payment, shipping, returns and privacy

Payment

Pay by card on Stripe's secure payment page: choose card at checkout and you go there as soon as you place your order, or use the link in your invoice email. You enter your card details with Stripe; they never reach this website. If you choose another method, the confirmation page and email give you the instructions and a reference to include with your payment. We start engraving once payment is confirmed.

Production time

Every item is made to order. Most orders are engraved and ready to ship within 5–7 business days of payment. If yours will take longer, we email you before the date passes.

Shipping

We ship within the United States. Shipping cost and any sales tax are shown at the review step, before you place your order. Local pickup is free where the checkout offers it. Once your order ships, its tracking appears in your account.

Returns, refunds and cancellations

Because each item is engraved for you, we can't take returns or exchanges for a change of mind, or for engraving that matches what was ordered.

If an item arrives damaged or defective, or engraved differently from your order, email [email protected] within 14 days of delivery. Include your order reference (it starts with SO-) and a photo. We will replace the item or refund it in full, including shipping, whichever you prefer.

You can cancel for a full refund until we start engraving; email us as soon as you can. Refunds go back to the way you paid.

Privacy

Your account, cart and orders are handled by our store platform, OrienOS, on our behalf. We use your details only to make, ship and support your orders, and we do not sell them. This website sets no advertising cookies and uses no third-party analytics. Browser storage holds only your cart key and sign-in session.